We want all our customers to love their products, unfortunately we do not have control over the postal service delivery. Once the item has been dispatched we can no longer be held liable for any loss or damage to the item which may occur in the postal system. We unfortunately do not offer returns and/or refunds in the case that you are simply not happy with the item.
As soon as we have received the original parcel with the items and we have inspected the items, we will happily replace the items or alternatively refund you should the items be deemed by us and the designer/s not to highest quality. Unfortunately for any custom / personalised orders, we cannot offer a refund and/or an exchange due to the nature of the specific order which won't be able to be resold.
We are always open to customer queries and will do our utmost to ensure our clients have a great buying experience with Cinderella's Secret Online.